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FAQ

Bohéme Chic FAQ jewelry page

 

Here are some commonly asked questions at Beachdashery

 Can I change the length of my necklace? Yes, all of our items are handmade and customizable.  Just send us a message to let us know that you would like a necklace lengthened or shortened.

Do you accept custom orders? Yes.  Contact me and let me know what kind of jewelry that you would like to have made and we will do our best to get it done for you.

Can I change my order once it's been placed?  There is no way to change the order once it's been placed online.  However if it hasn't shipped yet, we can grab it before it heads to the post office for you.  Orders are shipped daily so make sure you contact us as soon as you can.

How do we process your order?  Once the order is placed online, it's picked from our warehouse.  If any changes or customization is required, we will change it after we grab the item.  All beach sand orders are made to order and take us 3-4 days to make your item :) We package the item and ship it out via USPS.  Most orders are shipped within 24 hours of purchase with the exception of weekends and holidays.  We are not responsible for delays or undeliverable items from the post office.  If your order is a special gift, we strongly suggest that you upgrade shipping to USPS Priority, UPS, or Fedex.  

Is our studio in South Portland open to the public?  It depends.  It's available by appointment only.  We usually keep it closed so that we can make jewelry and expedite your order as quickly as possible.  Feel free to contact us for a list of our many retailers in the area if you would like to purchase jewelry directly from a shop. We also travel in the winter and have Beachdashery Pop Up shops in many retail locations.  Contact us for more information.

How do I clean my jewelry?  Click here to learn about the metals we use and jewelry care.

Can I collaborate with you?  Absolutely!  I collaborate with other jewelry designers and am always excited to join forces with other creative folks out there.

Do you sell your jewelry wholesale?  Yes I do.  Click here to learn about Beachdashery Wholesale.

Do you sell jewelry to only small shops or can you handle large volume orders?  We sell to large volume department stores (100+ locations) and currently use an EDI platform.  We sell jewelry under our brand name as well as offer private label.  If you'd like to discuss turnaround times and discount pricing specific to your company, please don't hesitate to contact us.  

Can I send you my beach sand?  Always.  We always accept beach sand, click here for more details on sending us your beach sand.

Are you hiring?  Beachdashery is always looking for creative and talented people.  Feel free to send your resume to hellokatevintage@gmail.com.  Jewelry experience is not required.  We have a pretty tight crew of people who excel in skills that relate to a small business.  If you have a skill to offer, contact us.  We'd love to hear from you!